Approve or decline a CASA request
Respond to a CASA approval email. A company point of contact approves or declines an employee's Bill to Client CASA reservation, and the requester can respond when billing is declined. Explains the Approved, Declined and Error result pages.
On this page
Some CASA requests need a decision by email, for example when a stay is billed to the company.
Respond to an approval email
- Open the CASA email you received.
- Select the approve or decline button in the email.
- A HUB page opens and records your answer.
- The page shows Approved or Declined with a short message.
Warning: Your answer is recorded as soon as the page opens. Make sure you select the right button in the email.
What if the page shows Error?
The page shows Error and a message when your answer can't be saved. This can happen if the request was already answered or the link is no longer valid. Read the message on the page. If you're unsure, contact Client Services.
What if I see a "page not found" message?
The link is incomplete. Open the email again and select the button directly instead of copying part of the link.