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Extend your CASA stay

1 min read · Updated

Request an extension to your current CASA booking in HUB. Choose 6, 9 or 12 more months, keep or change your room type, ask for a room change, and see why you can't send a new request while one is still pending.

On this page

If you have an active CASA booking, you can ask to extend it from HUB.

Request an extension

  1. Select KMC CASA in the sidebar.
  2. In Existing Casa Reservation, select Continue.
  3. Check your Current Reservation details in the summary.
  4. Under Type, keep your room type or pick 4 Pax, 2 Pax or 1 Pax.
  5. Under Length of Stay, pick 6 Months, 9 Months or 12 Months.
  6. Turn on Room Change Request if you want to move to a different room.
  7. Tick the box to agree to the House Vision and Casa FAQ's.
  8. Select Continue.
  9. You see "Extension request submitted successfully" and return to your dashboard.
The CASA Extension form.

Note: If you pick a different room type, Room Change Request turns on automatically. The summary marks the new type as (changed).

Why can't I send another extension request?

You can have only one extension request waiting at a time. If one is still being reviewed, HUB shows Pending Extension Request with its room type, length and submitted date. Wait for that request to be reviewed. Then select Back to Dashboard.

I don't want to extend

In Existing Casa Reservation, select Cancel. You go back to your dashboard and nothing changes.

Extension request failed

If you see "Extension request failed", try again later. If it keeps failing, contact Client Services.

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