Update your membership payment method
Add, change or remove the card used for your membership renewals. Covers Manage payment method (saved cards, default card, Add a new card), the billing portal on some memberships, paying unpaid invoices when you add a card, "No card on file", and bank transfer details for contract memberships.
On this page
Your membership renews automatically using the default card on file. Keep it up to date so renewals don't fail.
Add or change your card
- Select Membership in the sidebar and open the membership.
- Under Quick actions, select Update payment method. You can also select the pencil icon or Add payment method next to Payment method in Billing & payment.
- In Manage payment method, pick one of your Saved cards, or select Add a new card.
- For a new card, enter the name on the card and the card details.
- Tick the box to authorize KMC Solutions to use the card for future renewals.
- Select Add card or Save changes.
- HUB shows "Card added successfully" or "Primary card updated".
The card you add or select becomes the default for this membership. Your other cards stay saved.
Warning: If the membership has unpaid invoices, the button changes to Add card & pay with the amount. The outstanding amount is charged to the new card straight away.
Remove a saved card
- In Manage payment method, select the remove icon next to the card.
- Select Remove to confirm.
If it's your only card, renewals will fail until you add a new one.
If you're sent to a billing portal
On some memberships, Update payment method shows "Open billing portal". HUB redirects you to a secure billing page where you update your card, then returns you to HUB.
Pay by bank transfer
Fixed-term memberships (ones that don't renew automatically) can be paid by bank transfer. In Billing & payment, select Bank to see the Wire to details: bank, account name, account number, Swift code and reference. Use the copy icons to avoid typos, and always include the reference.
Card declined or not saved?
- Check the card details and the name on the card, then try again.
- Try a different card if your bank declines it.
- If you see "Account setup incomplete", contact Client Services.
For a payment that has already failed, see Fix a failed membership payment.