- View your membershipsFind your Proworking and Virtual Office memberships in HUB, open a membership's details (Overview, Invoices, Seat and Contract tabs), see your next bill, billing cycle and seats, and start a new membership. Explains "Booking not found" and a missing Membership menu.
- Add or remove seats on your membershipChange the number of seats on your Proworking membership: add seats with a prorated charge, remove unassigned seats for account credit, or schedule the change for the end of the term. Explains why you can't go below the number of assigned people and why the Change seats button is missing.
- Manage who uses your seatsAssign a seat to a teammate by email invite, replace a seat owner, remove someone from a seat, and upload ID for KYC verification on the Seat tab of your membership. Covers unfilled seats, invite emails and why Invite a teammate is disabled.
- Add or reduce membership add-onsAdd optional add-ons to your membership with a prorated charge, or lower the quantity of an add-on or remove it for account credit. Explains Browse add-ons, Add more add-ons, the Edit quantity pencil, one-time vs recurring add-ons and why the add-on buttons are missing.
- Change your plan or billing cycleUpgrade or downgrade your membership package, or switch your billing cycle between monthly, quarterly, biannual and annual. Shows the prorated estimate, choosing Immediately vs On next billing term, and why the Change button is missing.
- Update your membership payment methodAdd, change or remove the card used for your membership renewals. Covers Manage payment method (saved cards, default card, Add a new card), the billing portal on some memberships, paying unpaid invoices when you add a card, "No card on file", and bank transfer details for contract memberships.
- Fix a failed membership paymentWhat to do when your membership renewal payment fails or your card is declined. Covers the "Payment failed · retrying automatically" banner, paying the outstanding amount now with Pay outstanding, updating your card with Manage card, and when HUB retries automatically.
- Cancel, resume or reactivate your membershipHow to cancel a Proworking membership subscription and when access ends, how to undo a scheduled cancellation with Resume Subscription, and how to reactivate an ended subscription. Explains why there's no cancel option for Virtual Office or fixed-term contract memberships.
- Review and sign your membership contractFind your membership contract on the Contract tab, review the terms, sign it online by drawing your signature, and view or download the signed PDF. Explains Unsigned, Signed and Cancelled statuses and "PDF pending".
- Extend a fixed-term membershipRenew or extend a fixed-term (non-auto-renewing) membership before it ends to keep your rate and avoid an access gap. Covers Extend by 12 months, Extend term, the extension estimate, reviewing the renewal contract and the 24-hour payment link.