What happens after you pay
What you see after paying for a Proworking membership, Virtual Office or meeting room online. Explains the confirmation screens, booking reference, "Taking longer than expected", declined or failed payments, and the Payment Successful, Payment Failed and Payment Cancelled pages.
On this page
After a Proworking payment
HUB shows each setup stage: preparing your membership, generating your invoice, processing your payment and finalizing your membership.
- When it's done, you see a welcome message and go to your dashboard.
- If your start date is in the future, you see a message that your membership is scheduled. No payment is taken until your start date.
- Select the Booking ref to copy your booking number. Keep it for any questions.
After a meeting room payment
You see Confirming your payment, then Booking confirmed! A confirmation is sent to your email.
Why does it say "Taking longer than expected"?
Your payment was received and your booking is safe. Setup continues in the background. You can close the window. We email you when it's ready.
For meeting rooms, the same case shows Almost there.
My payment was declined
- Payment declined on a meeting room booking means no charge was made. Select Try another card.
- Check the card number, expiry date and CVV. Messages such as Invalid card number point to the field to fix.
- Make sure your billing address is complete. Please complete your billing address means a field is missing.
- Ask your bank whether it blocked the payment, or use a different card.
Payment result pages
If you paid on a separate secure payment page, you return to one of these:
- Payment Successful! Your reservation is confirmed and the details are sent to your email.
- Payment Failed Your payment couldn't be processed. Check your payment details and try again.
- Payment Cancelled You cancelled the payment and no charges were made. Select Browse Solutions to start again.
Note: If a payment problem keeps happening, contact Client Services with your booking reference.