Add or reduce membership add-ons
Add optional add-ons to your membership with a prorated charge, or lower the quantity of an add-on or remove it for account credit. Explains Browse add-ons, Add more add-ons, the Edit quantity pencil, one-time vs recurring add-ons and why the add-on buttons are missing.
Add-ons are optional extras on top of your membership. You'll find them in the Add-ons card on the membership's Overview tab.
Before you start
- You need permission to manage memberships.
- The Add-ons card only appears on memberships without a contract, and the buttons only appear when add-ons are available for your membership.
Add add-ons
- Select Membership in the sidebar and open the membership.
- In the Add-ons card, select Browse add-ons or Add more add-ons.
- Use the plus and minus buttons to choose a quantity for each add-on you want.
- Check the Add-on summary for today's prorated charge.
- Select Add to membership, then Confirm.
- HUB shows "Add-ons added successfully".
Today's charge goes to your payment method on file. If you have credit from your current term, it's applied first.
Note: On some memberships the button says Continue to payment instead. After you confirm, you're taken to a secure checkout page to pay for the add-ons.
Reduce or remove an add-on
- In the Add-ons card, select the pencil icon (Edit quantity) next to the add-on.
- Under How many to keep?, lower the quantity. Set it to zero to remove the add-on.
- Review the summary. It shows any credit you'll get.
- Select Continue to reduce or Continue to remove, then Confirm.
Any credit is added to your account and used on future invoices.
Why can't I edit an add-on?
The pencil icon doesn't appear for one-time add-ons, and isn't available on every membership. Contact Client Services to change these.