Change your plan or billing cycle
Upgrade or downgrade your membership package, or switch your billing cycle between monthly, quarterly, biannual and annual. Shows the prorated estimate, choosing Immediately vs On next billing term, and why the Change button is missing.
You can switch to another package in your building, or change how often you're billed, from the Billing & payment card.
Before you start
- You need permission to manage memberships.
- The membership must be an active subscription. Fixed-term contract memberships can't be changed online.
- A Change link only appears next to Plan or Billing cycle when that change is available for your membership.
Change your plan
- Select Membership in the sidebar and open the membership.
- In Billing & payment, select Change next to Plan.
- Under Choose your plan, pick a new package. Each option shows the price difference.
- Under When should this apply?, choose Immediately or On next billing term.
- Review the Switch summary.
- Select Switch plan or Schedule for your next billing date.
- HUB shows that your plan was updated.
- Immediately: HUB prorates today's charge and starts the new plan now.
- On next billing term: your current plan runs until your next billing date. No charge today.
Your seat count carries over to the new plan.
Change your billing cycle
- In Billing & payment, select Change next to Billing cycle.
- Under Choose a billing cycle, pick a new cycle, for example Annually.
- Review the summary.
- Select Switch to the new cycle.
- HUB shows "Billing recurrence updated successfully".
Warning: Changing your billing cycle takes effect right away. Unused time on your current cycle is credited, and a new invoice is charged to your payment method on file.
On some memberships HUB can't show a detailed estimate. Your next invoice reflects the new cycle.
Need help choosing?
Contact your account manager or Client Services before you switch.