Cancel, resume or reactivate your membership

You can cancel a subscription membership yourself. You keep access until the end of your billing period, and you can change your mind before then.

Before you start

You need permission to manage memberships.
Only active subscriptions can be cancelled online. Look for Cancel this membership at the bottom of the Overview tab.
Virtual Office memberships and fixed-term contract memberships can't be cancelled in HUB. Contact your account manager or Client Services.

Select Membership in the sidebar and open the membership.
At the bottom of the Overview tab, select Cancel Membership.
Review when your access ends, then select Cancel Membership again.
Choose a reason and select Next.
If asked, choose when the cancellation takes effect: End of Current Term or End of Billing Term. Check the Cancellation Estimate, then select Next.
Select Confirm Cancellation.
HUB confirms the cancellation is scheduled.

Warning: When the cancellation takes effect, you lose access to your space and to features such as room reservations.

If your membership hasn't started yet, cancelling stops it from starting and your card isn't charged.

Changed your mind on the first screen? Select I don't want to cancel.

A scheduled cancellation shows a banner with the date it takes effect.

If your subscription has ended, the membership shows a Subscription ended banner.

Select Reactivate Subscription in the banner.
Review the amount Charged today and your payment method. Add a card if you don't have one.
Select Reactivate & pay (or Add card & reactivate).
Your membership becomes active again and renews on the regular cycle.

Note: Reactivating charges your card for the current period straight away. If you don't see Reactivate Subscription, contact Client Services.