Extend a fixed-term membership
Renew or extend a fixed-term (non-auto-renewing) membership before it ends to keep your rate and avoid an access gap. Covers Extend by 12 months, Extend term, the extension estimate, reviewing the renewal contract and the 24-hour payment link.
Fixed-term memberships don't renew automatically. You can extend one from HUB before the term ends.
Before you start
- This only applies to memberships that show Fixed-term contract on the Overview tab.
- The extend option only appears when your membership can be extended and you have no extension request already in progress.
Extend your membership
- Select Membership in the sidebar and open the membership.
- Select Extend by 12 months on the Overview tab, or Extend term under Quick actions.
- Under Extension details, check or choose the extension length. HUB shows the new end date and the Extension estimate.
- Select Review contract & pay (or Continue to payment).
- If a contract preview opens, review it and select Extend Membership.
- Complete the payment on the secure payment page.
- Once paid, your end date moves automatically.
Warning: The payment link is valid for 24 hours. If you don't pay in time, start the extension again.
Note: Extend before the date HUB suggests to lock in your current rate and avoid a gap in access.
Can't extend?
If you don't see an extend option, or want different terms, contact your account manager or Client Services.