View your memberships
Find your Proworking and Virtual Office memberships in HUB, open a membership's details (Overview, Invoices, Seat and Contract tabs), see your next bill, billing cycle and seats, and start a new membership. Explains "Booking not found" and a missing Membership menu.
On this page
All your memberships live on the Membership page. From there you can open each one to see its billing, seats, invoices and contract.
Before you start
You need a role that can view or manage memberships. If Membership is missing from the sidebar, ask your company admin or contact Client Services.
Find your memberships
- Select Membership in the sidebar.
- On the Membership tab, expand a service, for example Proworking or Virtual Office.
- Each row shows a booking number, its dates and its status.
If you can manage invoices, an Invoices tab also lists the invoices for all your memberships. You can search by invoice number or membership.
Open a membership
- Select a booking number in the list.
- The membership opens on the Overview tab.
The Overview tab shows:
- Upcoming Invoice: your next charge and when it's billed. Fixed-term memberships show when the term ends instead.
- Billing & payment: your plan, Billing cycle, Seats and Payment method.
- Quick actions: shortcuts such as Assign seat, Update payment method and View invoices.
- Add-ons or Contract, depending on your membership.
Other tabs:
- Invoices: the invoices for this membership. See Pay an invoice.
- Seat: who is assigned to each seat. Only for memberships with seats.
- Contract: your contracts to review and sign. Only for memberships with a contract.
Start a new membership
- On the Membership page, select Membership with the plus icon at the top right.
- Choose Proworking or Virtual Office.
- Pick a plan and follow the steps to check out.
Why does it say "Booking not found"?
The link may be wrong, the membership may belong to another business, or it may have been cancelled. Select Back to memberships and open it from the list. If you use HUB for more than one business, switch to the right business in the sidebar first.