- Pay an invoicePay or settle outstanding invoices in HUB from your membership's Overview tab with Pay Now, using the card on file, or by bank transfer. Covers the Confirm payment step, partial failures, and what to do if a payment is declined.
- Find and download your invoicesFind your HUB invoices for a membership, search by invoice number, filter paid or pending invoices, open invoice details, and download an invoice PDF for your records or accounting.
- Why was my payment declined?Your card payment failed or was declined in HUB. Learn what "Payment failed · retrying automatically" means, how to update your card, retry the payment, and when to contact billing.
- Request an official receiptRequest a BIR-stamped official receipt (OR) for a paid invoice in HUB. Explains where the Request OR button is, how long it takes, where the receipt is sent, and why you might not see the option.
- Understand invoice statuses and creditsWhat Paid, Pending, Overdue, Upcoming, and Cancelled mean on a HUB invoice, what Balance Due and Amount Due show, and how credit notes or credits applied reduce what you owe ("Settled with credits").