HUB Help Center
Hi there, how can we help?
Step-by-step guides for booking spaces, managing your membership, paying invoices and running your team in HUB.
Browse by topic
Everything you can do in HUB
- Public Site & Product CheckoutBuy Proworking, Virtual Office or a meeting room online.6 articles
- Authentication & OnboardingSign in, set up your account and accept invitations.4 articles
- DashboardYour home page, to-dos and business checklist.5 articles
- Membership & SubscriptionsSeats, add-ons, plan changes and cancellations.10 articles
- Invoices & PaymentsView, pay and get receipts for your invoices.5 articles
- Meeting Room ReservationsBook, change and cancel rooms; credits and free hours.7 articles
- KMC CASACo-living reservations, approvals and extensions.3 articles
- Business Profile & ComplianceCompany details, contracts, files, KYC and support tickets.6 articles
- User ProfilePersonal details, password and digital ID.4 articles
- Teams / HRTalents, onboarding, manpower requests, HMO and certificates.8 articles
- Market ScopingRequest market insights and review blind CVs.5 articles
- OSSIOperator bookings and invoices.3 articles
Recently updated
Frequently asked
How do I reset my password?
On the HUB sign-in page select Forgot password?, enter your email and select Send Reset Code. Enter the 6-digit code from your email with your new password, then select Reset Password.
Why was my card payment declined?
Your bank or card issuer declined the charge, often because of an expired card, low available credit or a security block. Update your card from the membership banner with Manage card, or try another card.
Can I cancel a meeting room reservation?
Yes. Open the booking from Reservations and select Cancel Reservation. You can't cancel within 60 minutes of the start time.
Where do I find my contract?
Select Membership in the sidebar, open your membership and go to the Contract tab.
Can't find what you need?
Our Client Services team is happy to help with anything in HUB.